Refund and Return Policy
At Auto 365, we strive to provide top-tier digital marketing services that drive measurable results for our clients. Our commitment is to deliver quality work tailored to your business needs. However, we understand that circumstances may arise where a refund or cancellation is requested. This policy outlines our guidelines regarding returns and refunds.
1. General Policy
Auto 365 provides non-tangible, digital services that are customized for each client. Due to the nature of these services, we do not offer refunds for work that has already been completed. However, we are committed to client satisfaction and will make reasonable efforts to address concerns and revise deliverables when applicable.
2. Refund Eligibility
Refunds may only be considered under the following circumstances:
Duplicate Payment: If you have been charged twice for the same service, we will process a full refund for the duplicate transaction.
Non-Delivery of Service: If the service was not initiated or delivered within the agreed-upon timeframe and Auto 365 is unable to provide a valid reason or resolution.
Project Cancellation (Before Work Commences): If a cancellation request is made before work begins, a partial refund may be granted, deducting any administrative or processing fees.
3. Non-Refundable Services
The following services are non-refundable:
Services that have already been delivered or partially completed.
Paid consultations, strategy sessions, and audits.
Third-party costs, such as ad spend, software, and tool subscriptions.
Custom campaigns, SEO services, content creation, and digital advertising once execution has begun.
Monthly retainers or service fees that are part of ongoing marketing contracts.
4. Revision & Resolution Policy
If you are dissatisfied with the services provided, we encourage you to reach out to our support team. We offer reasonable revisions to address concerns based on the original scope of work. Any requests beyond the initial project scope may incur additional charges.
5. Chargebacks & Disputes
Clients who initiate a chargeback without prior communication may forfeit their right to future services with Auto 365. We encourage all clients to discuss any issues with us before contacting their payment provider.
6. Cancellation of Subscription Services
For clients on monthly subscription plans, cancellations must be made in writing at least 7 days before the next billing cycle. Refunds will not be provided for the current billing period.
7. Contact Us
For refund requests, service concerns, or cancellation inquiries, please contact us at:
Email: [ashir@goauto365.online]
Phone: [516-914-1697]
Refund, Revisions & Cancellation Policy
Effective Date: November 19, 2025
At Go Auto 365, we understand that circumstances may arise requiring service cancellation or revisions. This policy outlines our approach to refunds, cancellations, and service revisions. All services are administered and managed under Go Auto 365.
1. Service Cancellation and Refunds
You may cancel a service at any time.
If you cancel within 30 days of the initial purchase or renewal, you are eligible for a full refund.
If you cancel after 30 days, you are not eligible for a refund.
2. Method of Cancellation
To cancel a service and request a refund, submit a written request via email to:
info@goauto365.online
Your request must include:
Full name
Contact information
Service details
Reason for cancellation
Cancellation requests submitted through any other method will not be considered valid.
3. Refund Processing
Upon receiving your cancellation request, we will review and confirm details within 48 hours.
If eligible, refunds will be initiated at that time. Please allow 5–7 business days for the refunded amount to reflect in your account, depending on your financial institution.
4. No Refunds on Completed Services
If a service has been fully completed and approved prior to a cancellation request, you are not eligible for a refund.
5. Revisions
After delivery of services, Go Auto 365 provides a 30-day revision period to ensure alignment with agreed deliverables.
Revisions may include reasonable adjustments to design, content, or campaign structure as originally outlined.
Revision requests must be submitted via info@goauto365.online with clear instructions.
Significant changes outside the original scope may incur additional fees.
6. Cancellation by Go Auto 365
We reserve the right to suspend or terminate services for valid reasons as outlined in our Terms & Conditions.
If termination occurs within the 30-day period and you are not in breach of agreement terms, a full refund will be issued.
Contact
For questions regarding this Refund, Revisions & Cancellation Policy, contact:
info@goauto365.onlineAt Go Auto 365, we are committed to offering our customers flexibility and assurance in their engagements with our services. Understanding that unforeseen situations may prompt the need to modify or discontinue the use of our services, we have established a comprehensive Refund, Revisions & Cancellation Policy. This policy, effective as of November 19, 2025, clearly delineates the terms of how we manage refunds, service cancellations, and requests for revisions in detail, all under the management of Go Auto 365. 1. Service Cancellation and Refunds Policy As our esteemed client, you have the option to cancel any service agreement you enter with us. Should you decide to cancel your service within the grace period of 30 days following your initial purchase or the renewal date, you are entitled to receive a complete refund of any charges incurred. However, if you decide to cancel your service beyond the 30-day window, we regret to inform you that we cannot offer a refund. 2. Proper Procedure for Service Cancellation For any cancellation and subsequent refund request, you must submit your written intention exclusively via email to: info@goauto365.online. Please be sure to include all necessary information such as your full name and contact details, along with a comprehensive outline of the service you wish to cancel, and the specific reasons prompting this request. Be advised that cancellation requests via any methods other than the specified email channel will not be recognized. 3. Timely Refund Processing After we receive your email requesting cancellation, our dedicated team will diligently verify and process the pertinent details within a 48-hour timeframe. If your refund request is approved following our assessment, the refund process will be commenced immediately. However, the funds may take around 5–7 working days to be visible in your account, this may vary according to your respective banking institution. 4. Refund Ineligibility for Completed Services We must make it clear that once a service has been fully rendered and given your stamp of approval, any later cancellation request will forfeit the possibility of a refund. Once a service is completed to the agreed-upon standards, it is considered final. 5. Post-Delivery Revisions Go Auto 365 takes pride in customer satisfaction, granting a generous period of up to 30 days subsequent to the delivery of services for any revision requests to be made. This is to ensure that every aspect of the service provided aligns perfectly with what was initially agreed upon. Revision may involve minor and reasonable adjustments, whether it be in design tweaks, content changes, or campaign structure modifications. For such revisions, instructions need to be sent through to: info@goauto365.online, highlighting the specific areas needing adjustments. Note that extensive modifications deviating from the original scope may be subject to additional charges. 6. Situations of Cancellation by Go Auto 365 Please understand that there may be situations wherein Go Auto 365 may find it necessary to suspend or end the provision of services. These circumstances are clearly detailed within our Terms & Conditions. Should we terminate services during the initial 30-day window for reasons not arising from a breach of agreement on your part, you will be assured a complete refund. Contact Point for Policy Queries Our team is on standby for any questions you might have concerning the details laid out in our Refund, Revisions & Cancellation Policy. Do not hesitate to reach out through info@goauto365.online for clarifications or further information.